Challenge 
  • Technical  ownership of client’s Patient Services Portals.
  • Quick Team ramp-up and ramp-down to handle new product development as well as ongoing maintenance.
  • Quick turnaround time for ongoing production support.
  • Adherence to security standards due to handling of financial transactions.
Solution 
  • Partnership to work as offshore development center (ODC), to handle client’s production support environment.
  • Complete ownership of technical aspects of multiple sites.
  • Dedicated team to handle feature enhancements, ongoing maintenance, debugging/troubleshooting the environment and product related issues.
  • Responsible for uptime of different Drupal portals.
  • Coordination with client’s stakeholders for compliance / certification of financial transactions.